Service Management

We believe a healthy organization is dependent on well-working processes. Or in other words, to be in control of what we are doing and how we are doing it. 

Our opinion is that the maximal organizational benefit can be reached by clarifying what services to be delivered and how they should be delivered. Advania has the ability to help your organization to develop with the help of IT, and reach a higher level of control, traceability, transparency and measurability.

Advania has a comprehensive view on Service Management based on recognized frameworks and standards such as ITIL, ISO/IEC 20000 and Cobit. We are one of few actors on the market who can deliver and guarantee a totality in Service Management. Advania’s delivery model guides your organization from the first contact with Service Management until the new way of work is implemented and delivered for administration and refinement.

Organization and process development

We can help you with process development and process implementation. Regardless if it is organizational or IT processes, we use our method for process development and process implementation, where we strive for commitment and establishment in every step. Every step includes customized activities, where the form varies between education, workshops, group exercises and individual work, in order to reach the set goal in the most efficient way.

Equipment support

As part of a greater work of change, or as an individual equipment implementation, Advania offers consultants with long experience of equipment support from various suppliers. Our focus is to ensure that the implemented equipment supports a service oriented and value adding IT deliverance to our clients’ businesses.