A customer experience you can relate to
Nowadays, customers want to be able to choose how they communicate and interact with their suppliers. Whether they call them, use a chat forum or send a message via social media, the process should be quick and easy.
Using a single platform, it will be easy for you to handle your tasks more efficiently – increase the number of tasks you handle in an hour and determine yourself a service level that you can control.
We help our customers interact with their customers in a customer-friendly, efficient and modern way.
Nowadays, it's the customer who decides where they want to contact you. Several channels make it more difficult to keep track of all the tasks coming in. By integrating all the channels and making the content accessible, you can increase support for your staff for a more efficient process.
With an all-in-one solution, all the functionality is already available and it is easier to introduce new features.
Solutions and areas
- Inbound Contact Center - Omni-channel solutions
- Outbound Contact Center - for efficient customer contacts
- Workforce Optimization
- Co-browsing / Screen sharing / Video
- Knowledge Management
- Process Automation
For the customers, our delivery is very often a part of the core business, which is what they want to develop over time. That’s why we invest a lot in our support structure and tailor our support offering to suit your needs.
We have decided to use just one supplier of Contact Center solutions – Genesys. We can provide greater customer satisfaction if we focus on one supplier. Genesys is an easy choice for us as it is a world-leading company (according to Gartner) and has platforms to suit all requirements.
Advania's cloud-based customer service solution is operated in Amazon Web Services to provide a high level of reliability. You also only pay for what you use.
Suitable for smaller customer service departments with 10 employees and above.
A highly competent customer service solution where every delivery is customer-specific. A solution offering a high level of availability and minimal impact on the customer.
Suitable for companies with 50 to 750 users.
Partnership beyond technology
At Advania, we don't manufacture technical solutions ourselves, so it's vital that we have good suppliers. Here are some that we work very closely with at present.