Event: Advania Nordic CX Forum | Advania

Welcome to the Advania CX Forum 2026!

We are excited to invite you to the annual Advania CX Forum! This year, we gather back in Stockholm, where you will have the opportunity to explore the latest trends, network with peers, and get inspired.

As customer experience (CX) continues to play a crucial role, staying up to date with the latest advancements is more important than ever. The Advania CX Forum offers the perfect opportunity to do just that. You'll enjoy insightful presentations from leading CX experts and connect with professionals from various countries.

Don’t miss this unique chance to learn, grow, and be inspired at the cutting edge of CX innovation. Register today and secure your spot for this exceptional event. We look forward to welcoming you back to Stockholm!

Any questions? Please contact us at event@advania.com

Register now

09.15

Registration open

10.00

Welcome to Advania Nordic CX forum 2026!

10.15

Kickstart the year with AI: What can Genesys Cloud do for you this year?

Joakim Skalberg, Genesys

10.45

Advania

11:15

Coffee break with networking

12:00

Building a CX dream team with Kindly. How human and AI support agents combine to deliver exceptional support experiences

Kindly

12:30

Customer case story: From human to machine – our journey toward humane automation

Martin Carlsson, LF Gävleborg

13:00

Lunch

14:00

Empowering your Mobile Workforce: Experiences Built on Genesys Cloud

Owen Alzona & Jordi Vandenhouwe, Ideal Systems

14:25

TBA

14:45

Coffee break with networking

15:15

Customer case story: Unified Excellence: Transforming Customer Service Across the Nordics

Johan Tennbäck, McDonalds

15:45

Short break

16:00

The future of the contact centre: chatbots, cobots, and collaboration

Discover how the contact centre is being reshaped by the unstoppable forces of AI, shifting customer expectations, and the explosion of data. Drawing on fresh insights from the European Contact Centre Association (ECCA) and over 30 years of hands-on industry experience, this presentation takes you on a fast-paced journey through the evolution of the contact centre. From early AI experiments to the reinvention of performance metrics, we’ll explore the breakthroughs, pitfalls, and future possibilities that are redefining the very role of the contact centre. Nicola Miller is an award-winning presenter, with 2 TEDx talks and hundreds of conference panel, chair and keynote sessions under her belt. She occasionally pops up on radio and TV around the world, including appearances on ‘Woman’s Hour’, ‘Tech Tent’, ‘The Media Show’, ‘The Genius of Invention’ and ‘Back in Time for the Weekend’ for the BBC.

16:45

Wrap up

17:00

Free time

18:30

Predrinks and dinner with entertainment

When

Thursday, 29 January 2026
Last day of registration: 16 January

Where

Villa Foresta
Herserudsvägen 22, Lidingö

Time

10 :00-23:00
Doors open at 9:15 AM, be sure to arrive in time for registration. The conference program starts at 10, and we'll wrap up after dinner. We hope you will join us for the entire event!

We recommend that you book your accommodation at Villa Foresta, as that’s where we’ll be spending the entire day and evening.

Please use the booking code ADVANIA290126 to receive a discounted rate.
The code applies to DQ, D and DV rooms. Price: SEK 1,687 per room including VAT.

When making your reservation, please change the number of guests to 1 person to display the correct price.
Please note that the hotel is also open for other guests on this date and cannot guarantee availability.

*Please note that accommodation bookings made using the booking code are binding and non-refundable in case of cancellation

villa-foresta

Any questions?

Just hit me up!

Pär Lindström

Sales Manager

par.lindstrom@advania.com