A hassle-free everyday life

Service desk support

Simplify your business’s day-to-day digital operations and say goodbye to worries about hardware or software issues.

A trouble-free IT environment with products that work well leads to a longer service life and a reduced environmental impact. We offer support via Advanias Service Desk, as well as servicing and repairs at our own service centre.

Two colleagues sitting and working at their laptops in an open-plan office

Experience digital tranquillity

Service and support for your tools

When computers, mobile phones or other IT equipment stop working, it affects both users and business operations. Disruptions to day-to-day operations quickly lead to frustration, lost productivity and unnecessary administrative work. With service and support from Advania, you get a seamless process for warranty claims, insurance claims and other service requirements, whether it concerns new equipment from Advania or existing devices within your business.

We coordinate communication between users, the service centre and insurance companies, and ensure that cases are handled in accordance with agreed service levels. This reduces the administrative burden whilst ensuring that users receive faster assistance and that business operations can continue without unnecessary disruption.

Customer story

Innovative customer teams ensure continuity

Ottobock has outsourced all its IT support operations to Advania, a process that began with an extensive tendering process and has now resulted in a comprehensive solution covering both user support and the management of business systems.

A workplace that works

Prompt assistance and clear case handling

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A single point of contact for all enquiries

No need to coordinate multiple suppliers. All service, warranty and insurance matters are handled through a single point of contact.

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Full control throughout the entire process

Track cases from submission to resolution with clear follow-up, agreed service levels and regular updates.

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A well-functioning IT system makes for productive working days

Minimise disruptions to your daily life by resolving problems with computers, mobile phones and other IT equipment quickly.

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More time for the business

Spend less time on administration and troubleshooting, and more time supporting the business and users.

DO YOU ENJOY SOLVING PROBLEMS?

Help us make the working day smoother for thousands of users

Behind every smoothly running workplace are people who ensure that the technology works. At Advania, specialists in support, service and case management work to help customers and users every day.

FAQ

Frequently asked questions about service and support

What does a service desk do?

A service desk acts as a central point of contact for support, service requests and fault reports. Its purpose is to assist users, coordinate requests and ensure that problems are dealt with in an efficient and structured manner.

What does IT support and service for the workplace include?

IT support and services include, amongst other things, handling warranty claims, service requests and insurance claims, as well as providing support for computers, mobile phones and other IT equipment. The aim is to minimise downtime and ensure that users can work without unnecessary disruption.

How does the handling of warranty and service claims work?

When a problem arises, the matter is logged via a single point of contact. The dialogue between the user, the service centre and any insurance companies is then handled in accordance with agreed processes and service levels.

What is the advantage of consolidating IT support with a single provider?

A centralised support function reduces administrative work, simplifies case management and provides users with a clear point of contact when problems arise. This leads to better control and shorter lead times.

Can you help with stolen or damaged devices?

Yes. The support service can include handling claims relating to theft, damage and insurance for computers, mobile phones and other IT equipment. This simplifies the process and reduces the workload on the in-house IT department.

How does IT support minimise business disruption?

Through structured case management and rapid support, problems can be identified and resolved at an earlier stage. This helps users get back to work more quickly and minimises the impact on operations.

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Do you have any questions?