Customer experience: Better at every touchpoint

Better customer service and happier staff

Your contact centre solution is the hub

With Advanias’ Customer Experience solutions, you can ensure that both your customers and your staff are satisfied and get the help they need.

No matter how your customers get in touch, it’s important that they can quickly and easily reach the right person and get help with their enquiry. For your staff, it’s the ease of use and accessibility of your systems that matter most – both so they can perform well and, above all, so they feel happy and fulfilled.

As a partner to both Genesys and Cisco, we deliver market-leading contact centre solutions and help you choose the platform that best suits your business, whether you want Genesys Cloud or Cisco’s contact centre portfolio as your foundation. With Advania, you can bring all your tools and systems together on a single platform, enabling your contact centre staff to provide fast service to customers.

Develop your offerings with us

With its unique expertise, Advania CX offers a complete end-to-end service, from implementation to management and support. Our specialists in development, business support and workflows have a thorough understanding of contact centre solutions and their impact on business operations. Working alongside you, we optimise your operations and make it easier for your staff to deliver a unique experience to your customers.
With us, you’ll find the right tools to take your business to the next level:

Provide customers with faster assistance

You might call it customer service, a service desk or something else entirely, but the aim is the same: to ensure your customers receive prompt assistance in a seamless way.

With our simple and flexible solutions based on Genesys or Cisco platforms, you can create a better digital experience both internally and for your customers.

From chatbots to agentic AI

Your customers expect quick, accurate answers, and with today’s agent-based AI solutions, you can deliver exactly that.

Instead of simple, rule-based chatbots, we build virtual agents that think for themselves, retrieve information from your systems and resolve issues from start to finish: round the clock, directly on the web.

Enhance learning and engagement

Combine performance with knowledge and a sense of fun: the more your staff know and are able to do, the more confidently and effectively they can respond to customers.

Gamification boosts motivation in your contact centre, and your staff enjoy a more engaging way of working as well as various forms of reward when they achieve their business targets.

Create better experiences at every point of contact

When the right tools, processes and insights work together, it becomes easier to provide prompt service, empower staff and create customer experiences that build loyalty.

Faster assistance from the very first point of contact

Bring together customer interactions, AI and workflows on a single platform that makes it easier to guide customers in the right direction straight away.

Better experiences for both customers and staff

Provide customers with fast service whilst giving staff the tools to simplify their work and boost their engagement.

AI that lightens the load and enhances performance

Automate simpler enquiries, provide quicker responses and allow staff to focus on the tasks where they add the most value.

Built for continuous development

Combine contact centres, AI and gamification to create a customer service experience that evolves in line with the business’s needs.

Buzzwords in the IT industry

What is customer experience – and why is it important?

FAQ

Frequently asked questions about enhancing the customer experience

How can we improve the customer experience without increasing the workload on our staff?

By combining the right tools, automation and workflows, simpler tasks can be dealt with more quickly, whilst staff receive better support in their work. This frees up time for customer interactions where human expertise makes the biggest difference.

How can AI be used in customer service?

AI can help customers find answers to frequently asked questions, direct them to the right person and support staff during ongoing customer interactions. The result is faster service, shorter waiting times and a better experience for both customers and staff.

How can we create a more engaging working environment in customer service?

When employees are given clear goals, prompt feedback and opportunities for development, both their motivation and performance improve. By combining learning, follow-up and gamification, you can create a more engaging way of working that boosts both well-being and results.

Do you have any questions?

Olle Björck

Sales Specialist

olle.bjorck@advania.com