If you live in a technology interested family like mine and you haven't ignored the press for the last few years, then you will be well aware of the progress being made in home automation. The major players are now firmly committing themselves to this development area, as we see machine learning and workflow become ever more present in both our private and business lives.
It has been an impressive journey for ServiceNow, I don't think anyone could doubt that. It really doesn't seem that long ago that legacy-slow-implementation-consultant heavy-ITSM-applications were standard fare. Then ServiceNow turned up and set their colossal footprint well and truly in the ITSM market, shortly after that saw them step out into Enterprise Service Management and IT Operations Management. It is fun to watch and exciting to be a part of.