The last day. You know how it ends right? Yes with lamas and witches. What? Yes you read that correctly. I know I never thought I would write an article about ServiceNow that started with the words lamas and witches but well you'll see it will make sense shortly.
Let's talk HR. No don't worry you're not in trouble. Let's talk about the practice of HR Service delivery. I must admit I really enjoyed this keynote - it had a great flow to it. Blake McConnell (SVP, Employee Workflow), Pat Wadors (Chief Talent Officer) and Chris Bedi (CIO) started things off wonderfully with a conversation about how HR and IT need to come together to deliver great employee experiences.
Ok everyone Day 2 and for me the big one - Dave Wright (Chief Innovation Officer) is on stage. I like listening to Dave, not sure what it is, perhaps the Liverpudlian accent makes talking about the future a more tangible concept, or maybe it's his laid-back style? whatever it is it all in all it makes for an inspirational and easy listening.
You're here because like me you weren't able to make to Las Vegas this year and also like me are keen to know what was the latest news from ServiceNow. Well in you're in good hands, so sit back, relax, put on some comfy slippers as I guide you through everything that is Knowledge19.
The NowPlatform is a very capable platform. But at the moment it is based on one core assumption and factor - the data comes to it. Yes it can provide fantastic intelligent experiences but that is from the moment the user interacts with the platform and not before. So there is a piece of the whole chain that is currently missing.
Real-time communications has been a big part of Atlassian's portfolio since they acquired Hipchat in 2012. Just last year, in September 2017, they announced the planned replacement of Hipchat with Stride